Returns & Exchange Policy

Thank you for shopping with Intignis! We want every experience with our cooking and baking cookware to be exceptional. Here's everything you need to know about returning your items:

1. 30‑Day Easy Returns

• You have 30 calendar days from the date of purchase to return any item—for a full refund or replacement—no questions asked.
• Simply contact us to notify our team, and we’ll guide you through the return steps.

2. Eligibility Requirements

• Items must be returned in their original packaging, unused, and in resalable condition, including all accessories and manuals.
• For any issues like defects or damage, please notify us with proof of purchase, and we will resolve it as quickly as possible.

3. Return Process

1. Reach out via email at info@intignis.co.uk or through our Help/ Contact Us page .
2. Provide your order number, reason for return, and attach a photo if damaged or defective.
3. Our support team will provide a return shipping label (where applicable) or explain how to proceed—often with free returns if our product is at fault.

4. Shipping Costs and Refunds

• Returns due to our error (e.g. wrong item, defects) are shipped at no cost to you.
• For other returns, unless stated otherwise, return shipping may be your responsibility.
• Refunds are processed within 3–5 business days of receiving the returned item, using your original payment method.

5. Exchanges & Replacements

• Want a different size, colour, or replacement? Just say the word! We'll gladly exchange your item or send a replacement, subject to stock availability.

6. Beyond 30 Days? No Problem.

• Still having trouble after 30 days? Let us know. We offer an international warranty and are committed to helping—with support and service advice—even past the return window.